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General Information
Map and Schedules
ADA Paratransit Service
Paratransit Application
Scheduling Trips
Rider Information
Public Comment Form

What is Paratransit Service?

Paratransit Service is a shared ride public transportation system, enabling routes and schedules to be structured to transport multiple passengers to their destinations.

The Tyler Transit mobility impaired service offers curb-to-curb transportation anywhere within the City of Tyler. Qualified individuals can ride on all days the regular bus service operates within Tyler.

Trained drivers are available to assist passengers in boarding and exiting the minibuses used in the service. Following our guidelines, your trip can be pleasant, relaxing and trouble-free.

It is the policy of the City of Tyler to provide a demand-response transportation service to eligible passengers (based upon criteria established by the Americans with Disabilities Act) who are unable to utilize the regular Tyler Transit Fixed Route services. All operators are trained to provide minimal assistance. Operators are not trained to provide medical assistance.

Type of assistance includes:

  1. The operator will come to the curb of a residence or predetermined pick up location as negotiated with Tyler Transit dispatch at time of scheduling.
  2. The operator will sound horn to attempt to notify passengers of arrival.
  3. The operator will assist passengers in boarding and exiting paratransit vehicle, assist up a particularly steep ramp in a manual wheelchair, and treat individuals with disabilities with regard to sensitivity.

Type of assistance DOES NOT include:

  1. Assistance getting in or out of wheelchair.
  2. Assistance in getting ready for the trip.
  3. Administering medication or oxygen.
  4. Assistance with excessive items (i.e., packages, boxes, etc.).
  5. Providing personal care for individuals who cannot be left unattended.

Service Hours

Tyler Transit's Demand Response Service hours (excluding holidays) are:

  • Monday-Friday | 6:00 AM - 8:15 PM
  • Saturdays | 9:00 AM - 6:00 PM
  • Sundays | No Service

Service is provided Monday through Saturday throughout the year, except for observed holidays.

 Reservations may be made by calling our office at 903-595-7236. Currently there is no Sunday service.

Service Parameters

Service is only provided inside the service area as defined by the requirements of the Americans with Disabilities Act (ADA). The area is defined as an area within 3/4 of a mile on either side of a fixed route service. The City of Tyler has also gone beyond these guidelines to provide service to all originations and destinations inside the city limits of Tyler.

Certification of Eligibility

Tyler Transit utilizes the certification criteria as established in the ADA, as listed below:

  1. Any individual with a disability who is unable to independently board, ride, or disembark from any vehicle on the fixed route system that is accessible to such persons.
  2. Any individual with a disability who is able to independently board, ride, or disembark from any vehicle on the fixed route system which is accessible to such persons, except when such a vehicle is not available on the needed route(s).
  3. Any individual with a disability whose impairment-related condition prevents him/her from traveling to a boarding location or from a disembarking location on the fixed route.

To print out an ADA Paratransit application, click the paratransit application link on the left side of the screen. You may also pick one up at our Transit offices at 210 E. Oakwood St, or have one mailed to you by calling 903-595-7236. Tyler Transit offices are open Monday through Friday, 8 am to 5 pm.

The application for Paratransit Eligibility must be completed by the applicant, a representative or a legal guardian familiar with the applicant's disability and his/her ability to travel on a bus. A licensed health care provider familiar with the applicant's condition must complete the attached physician form.

Determination of Eligibility

The application must be legible and properly completed. Also the applicant must sign that the information given is correct as well as sign a release of information form included in the application.

After the application is received, Tyler Transit will process it within twenty-one (21) days. Eligibility is determined on a case-by-case study. Incomplete documents will be returned to the applicant for completion.

The customer will be notified by letter about his/her eligibility.

Appeals Process

If you do not agree with Tyler Transit' decision, you have the right to an appeal. Appeals should be filed, in writing, within sixty (60) days of your receipt of a denial letter. Mail your letter of appeal to the Tyler Transit office.

Renewal of Certification

Tyler Transit ADA eligible passengers are responsible for requesting recertification at least 60 days prior to expiration of current certification.

How to Schedule a Trip

Trip Requests
Requests for service can be made during the normal business hours on the day before service is needed, but additional notice is appreciated. Trips can be scheduled up to fourteen (14) days in advance.

Scheduling

All trips must be scheduled to assure pick-up time either 15 minutes before or 15 minutes after the scheduled pick-up time.  If possible, Tyler Transit will try to notify all passengers if the bus will be late. This will allow time to make other arrangements if the bus is unavoidable detained. If Tyler Transit does not have a telephone number on record or if the number has been changed, we will not be able to notify you if the bus is running late or waiting; therefore, please make sure that we have a current telephone number and address on file.

Passengers may request any pick-up time within our service hours; however, if the requested time is not available, the scheduler may offer an alternative pick-up time within one (1) hour of the requested time.

If possible schedule rides based on a drop-off time instead of a pick-up time. Drop-off time is the specific times a passenger needs arrive at their designated location for a scheduled appointment.

The bus may arrive at a drop-off location anywhere between fifteen (15) minutes before and five (5) minutes after a scheduled drop-off time. Scheduled pick-up and drop-off times should be carefully selected in order to allow ample travel time to arrive at a destination. Passengers may remain onboard a Tyler Transit bus for up to one (1) hour.

Back-to-back trips must be scheduled at least thirty (30) minutes apart to ensure that a client does not miss the pick-up time if scheduled on another bus.

Passengers traveling to or from buildings with multiple entrances must specify a designated location for pick-up and drop-off when scheduling the trip.

The van requires an obstruction-free approach and sufficient turn-around area for its vehicles. Under some conditions, our policy of curb-to-curb service will not be available to passengers. Alternate pick-up and drop-off locations may be established because of obstructed driveways, turnarounds, or other safety concerns.

Subscription Bookings

Clients may utilize subscription bookings for recurring weekly appointments. However, due to ADA restrictions, only 50% of Paratransit clients qualify for these bookings; as a result, subscription bookings will be on a first-come, first-serve basis.

Fares

Fare for the Paratransit Service has been established with approval of the City of Tyler City Council, and stated in the code of ordinances.

The current fare is as follows:

  • $1.50 per one-way trip

Paratransit passengers shall pay the operator for each trip prior to the vehicle's departure. Please have correct fare or ticket as operators will not be able to make change. Tickets may be purchased at the Transit offices. They are $1.50 each.

(PCA) Personal Care Attendant/Aide

An aide is a medical or social services attendant required to travel with a passenger. Aides ride for free provided the need for them is indicated on the certification form. Aides must be picked up and dropped off at the same address as the client and need to be placed on the schedule when the trip is requested.

Companions

A companion is anyone traveling with a client. Companions may accompany you on your trip, but will be charged the same fares as the client. Companions must be picked up and dropped off at the same address as the client. Clients must inform dispatch when a companion will be riding at the time the trip is requested. An aide does not count as a companion; therefore, additional companions may accompany you if space on the bus permits.

Paratransit FAQ

  • You may begin using the Paratransit bus services as soon as you receive your approval.
  • If you call to cancel your trip and get the answering machine, the time you leave your message will be considered the time you cancelled your trip.
  • Subscription service is available when you need to travel at the same time and day each week, but you must remember to call and cancel if you will not need the ride to avoid a no-show.
  • Paratransit service is public transportation and you may have to share rides; therefore, you may not be taken directly to and from your destination.
  • When scheduling a trip, you must specify which entrance you will be using if your destination has many entrances.

For the City of Tyler's complete ADA Paratransit Plan please click here.

Tyler Transit will take all complaints or comments via telephone or on our comments form.