Where to File A Complaint

Discrimination – Involves any act or inaction, whether intentional or unintentional in any program or activity of a Federal-aid recipient, sub-recipient, or contractor, which results in disparate (unfavorable) treatment, disparate impact, or perpetuating the effects of prior discrimination based on disability or in the case of disability, failing to make a reasonable accommodation.

Persons Eligible to File: Any person who believes that he or she or any specific class of persons has been subjected to discrimination or retaliation prohibited by any of the Civil Rights authorities, based upon disability may file a written complaint. The complaint may be filed by the affected individual or a representative and must be in writing.

Time Limits for Filing:

A complaint must be filed no later than 180 days after the following:

The date of the alleged act of discrimination; or
The date when the person(s) became aware of the alleged discrimination; or

Where there has been a continuing course of conduct, on which that conduct was discontinued or the latest instance of the conduct.

Form of Complaints: Formal complaints must be in writing and signed by the person(s) or representative and include the complainant’s name, address and telephone number.

Where to File a Complaint: ADA complaints should initially be filed with the transit agency. It is in the best interest of all parities involved that issues raised in a complaint of discrimination be resolved at the local level.

City of Tyler
 Transit Department
 210 E Oakwood St.
 Tyler, TX 75702

Public Transportation                             
 Texas Department of Transportation   
 2709 W. Front Street                               
 Tyler, Texas 75702                                   

Public Transportation Division
 Office of Civil Rights
 125 E. 11th St.
 Austin, Texas 78701-2483

In the event there is no resolution, a formal complaint may be filed with either one of the entities listed below:

 Mr. Michael Winter
 Director of Civil Rights
400 7th Street SW, Room 9100
 Washington, D.C. 20590

U. S. Department of Justice
 Civil Rights Division
 950 Pennsylvania Ave., NW
 Disability Rights Section – NYAV
 Washington, D. C. 20530 

For information about ADA requirements affecting employment contact:
Equal Employment Opportunity Commission
1801 L. St., N.W.
Washing ton, D.C. 20507
Tel: 800/USA-EEO (voice)
800-800-3302 (TDD)

For information about ADA requirements affecting telecommunications contact:
Federal Communications Commission
1919 M St., N.W.
Washington, D.C. 20554
Tel: 202/634-1800 (voice)
202/632-6999 (TDD)

For information about requirements for accessible design in new construction and alterations contact:
Architectural and Transportation Barriers Compliance Board
1111 18th St., N.W. Suite 501
Washington, D.C. 20036-3894
Tel: 800/USA-ABLE (voice and TDD)

For information about ADA requirements affecting places of public accommodation contact:
Office on the Americans with Disabilities Act
U. S. Dept of Justice
P. O. Box 66118
Washington, D.C. 20035-6188
Tel: 202/514-0301 (voice)

For information about ADA requirements affecting transportation contact:
Office of the Chief Counsel
Department of Transportation
400 Seventh St. S. W.
Washington, D.C. 20590
Tel: 202/366-9305 (voice)
202/755-7687 (TDD)