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Tyler Water Utilities

511 West Locust
Tyler, TX, 75702

Phone: 903-531-1238
Fax: 903-531-1259
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Water Billing Office
Water Service Center
Water Quality and Production
Lakes
Water Conservation
Eng / Constr Standards
Ozone Action Days
Frequently Called Numbers
FAQ's
Free Chlorine Conversion
The City of Tyler will begin converting its disinfection process to free chlorine for a period of approximately one month beginning Oct. 7 and ending on Nov. 6. Generally, there are no noticeable changes in water quality as a result of this temporary conversion. However, some individuals may notice taste and odor changes and a slight discoloration to the water. Noticeable water quality changes associated with conversions are normally short lived and are not associated with public health risks. In addition, customers may experience periods of lower water pressure as the City flushes the water distribution system to ensure that the free chlorine reaches the far ends of the distribution system, as well as to remove iron particles from the water lines. Please contact the Tyler Water Utilities Service Center at (903) 531-1285 if you have any questions or concerns regarding this temporary disinfection conversion.

Click on the following links for more information:

Notice of Free Chlorine Conversion
Frequently Asked Questions
Voluntary Water Restrictions
The City of Tyler is currently under Voluntary Water Restrictions until further notice. Click here for more information, or call 903-531-1234.
Purpose

Water Utilities Administration
Gregory M. Morgan, P.E., Director of Utilities and Public Works
PO Box 2039, Tyler, TX 75710
Phone: (903) 531-1234
Fax: (903) 531-1259


Lisa Crossman, P.E., Utilities Engineer
PO Box 2039, Tyler, TX 75710
Phone: (903) 531-1239
Fax: (903) 531-1259


Water Utilities Administration provides executive oversight and administrative support to all departments within the Utility so that the Utility functions as a single, cohesive operation in order to better serve our customers. It provides personnel administration and development, records management, and project planning, funding and management for all major water and sewer capital improvements. Water Utilities Administration also acts as a liaison with other City departments, as well as Federal, State and local organizations and regulatory agencies on all water and sewer issues.
Capital Improvements Program
A Capital Project is a project that helps maintain or improve a City asset, often called infrastructure. Capital projects can include: 1) new construction, 2) the purchase of new equipment, 3) the maintenance of existing equipment, or 4) the expansion, renovation, or replacement of an existing facility.

Tyler Water Utilities has a Capital Improvement Program (CIP) that identifies capital projects and equipment purchases for Tyler Water Utilities and provides a planning schedule for the next 10 years. Examples of TWU capital projects may include the construction of a new water line, the replacement of an existing sewer line or the purchase of a new piece of equipment for a water treatment plant.

Tyler Water Utilities is a self-funded operation. All capital projects done by Tyler Water Utilities is funded by the revenue collected from water sales, fees collected for wastewater treatment and from fees collected for services provided at Lake Tyler. Tyler Water Utilities does not receive money from City sales tax.

Click to download the latest copy of the Tyler Water Utilities 10-Year Capital Improvement Plan.
Department Strategic Direction
Tyler Water Utilities is dedicated to providing safe drinking water along with sanitary sewer services for the citizens of Tyler, while at the same time providing the highest level of Customer Service.
Customer Service Survey
Tyler Water Utilities wants to hear from you. Please click the icon below to complete our Customer Service Survey. Thank you for your feedback!

 

Payments

To make a Water Bill, Lake Tyler Lease or Lake Tyler East Registration payment, please click here: