Tyler Water Utilities

511 West Locust
Tyler, TX, 75702

Phone: 903-531-1238
Fax: 903-531-1259
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Water Billing Office
Water Service Center
Water Production
Wastewater Treatment
Water Conservation
Eng / Constr Standards
Ozone Action Days
Frequently Called Numbers
Payment Kiosk To Be Complete By Monday
In a progressive effort to give customers as many options as possible to make payments on their water utility bill, the City of Tyler Water Business Office has temporarily closed their drive through to install an electronic kiosk. The new kiosk will offer 24/7 access to water utility customers with the ability to accept check, money order, credit/debit cards and cash payments. Those choosing to pay with cash should be aware that no change will be given.

After the completion of the installation of the electronic payment kiosk, there will be a reversal in the flow of traffic at the drive through window. See map at right. Traffic will enter from Border Avenue and exit onto Locust Street. This will put the driver's side window against the wall of the Water Utilities building where the kiosk is mounted.

Construction is expected to be completed Monday, Aug. 29. While the kiosk is being installed, citizens may pay their bills online at or at the Tyler Water Business Office located at 511 W. Locust St. Mondays through Fridays from 8 a.m. to 5 p.m.

For more information, citizens may contact the Water Business Office at (903) 531-1230.

Click on the map for a larger version.

Voluntary Water Restrictions
The City of Tyler is currently under Voluntary Water Restrictions until further notice. Click here for more information, or call (903) 531-1234.
Water Utilities Administration
Gordon Mayer, P.E.
Interim Managing Dir. of Utilities and Public Works
PO Box 2039, Tyler, TX 75710
Phone: (903) 531-1234
Fax: (903) 531-1259

Lisa Crossman, P.E.
Utilities Engineer PO Box 2039, Tyler, TX 75710
Phone: (903) 531-1239
Fax: (903) 531-1259

Water Utilities Administration provides executive oversight and administrative support to all departments within the Utility so that the Utility functions as a single, cohesive operation in order to better serve our customers. It provides personnel administration and development, records management, and project planning, funding and management for all major water and sewer capital improvements. Water Utilities Administration also acts as a liaison with other City departments, as well as Federal, State and local organizations and regulatory agencies on all water and sewer issues.
Capital Improvements Program
A Capital Project is a project that helps maintain or improve a City asset, often called infrastructure. Capital projects can include:
1) new construction,
2) the purchase of new equipment,
3) the maintenance of existing equipment or
4) the expansion, renovation, or replacement of an existing facility.

Tyler Water Utilities has a Capital Improvement Program (CIP) that identifies capital projects and equipment purchases for Tyler Water Utilities and provides a planning schedule for the next 10 years. Examples of TWU capital projects may include the construction of a new water line, the replacement of an existing sewer line or the purchase of a new piece of equipment for a water treatment plant.

Tyler Water Utilities is a self-funded operation. All capital projects done by Tyler Water Utilities are funded through billing revenue and/or through the sale of revenue bonds. Tyler Water Utilities does not receive money from City sales tax.

Click to download the latest copy of the Tyler Water Utilities 10-Year Capital Improvement Plan.
Department Strategic Direction
Tyler Water Utilities is dedicated to providing safe drinking water along with sanitary sewer services for the citizens of Tyler, while at the same time providing the highest level of Customer Service.
Customer Service Survey
Tyler Water Utilities wants to hear from you. Please click the icon below to complete our Customer Service Survey. Thank you for your feedback!

To make a Water Bill, Lake Tyler Lease or Lake Tyler East Registration payment, please click here: