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Payment Kiosk Now Open
In a progressive effort to give customers as many options as possible to make payments on their water utility bill, the City of Tyler Water Business Office has installed an electronic kiosk in the place of their previous drive-thru payment window. The new kiosk offers 24/7 access to water utility customers with the ability to accept check, money order, credit/debit cards and cash payments. Those choosing to pay with cash should be aware that no change will be given.

Due to the installation of the electronic payment kiosk, there has been a reversal in the flow of traffic at the drive through window. See map at right. Traffic will enter from Border Avenue and exit onto Locust Street. This will put the driver's side window against the wall of the Water Utilities building where the kiosk is mounted.

For more information, citizens may contact the Water Business Office at (903) 531-1230.

Click on the map for a larger version.

Paying Your Water Bill
2016 Holiday Schedule
The 2016 City of Tyler Holiday Schedule is as follows. Please be advised that the Water Business Office will be closed on the following dates. Payments can be made by credit card online or through the phone system at (903) 531-1230. However, live operators will not be available to answer questions or handle any issues. Thank you for understanding.
Holiday Date
New Years Day Jan. 1
Martin Luther King, Jr. Day Jan. 18
Good Friday March 25
Memorial Day May 30
Independence Day July 4
Labor Day Sep. 5
Thanksgiving Nov. 24 and Nov. 25
Christmas Dec. 23 and Dec. 26

Pay Online
The City of Tyler Water Utilities Department has a convenient way to pay your bill with a credit card via the City of Tyler web page. Simply click on the Click2Gov logo under the "Payments" section at right.
Pay By Phone
Payments can be made by phone, 24 hours a day, 365 days a year, by calling 903-531-1230. Credit cards are accepted through this interactive phone system.
Bank Draft
We can set your account to automatically draft from your checking or savings account. To begin this free service you must complete a Bank Draft Authorization Form, available in our office or by clicking the link under the "Documents / Forms" section at right. In addition, we need a voided check from the account you want to be drafted. Once all the information is received, your water bill will be set to draft from your bank account at the next billing. You will receive a bill just as you do now and the "Due Date" for your bill will be the date marked "Draft Date" on your bill. This is the date the monies will be drafted from your account.
Pay In Person
The Tyler Water Utilities Business Office is open for your convenience Monday thru Friday, 8:00 a.m. to 5:00 p.m. to pay your bill in person. We are located at 511 W. Locust Street in downtown Tyler. The Business Office accepts credit cards, cash, checks, and money orders. We also have a drive thru, located on the west side of the building, available Monday thru Friday, 7:30 a.m. to 6:00 p.m.
Pay By Mail
Payments can be returned to the Business Office in the blue envelope that is enclosed with your monthly statement. Payments can be made by mail in the form of checks or money orders. Please do not send cash.
Drop Boxes
We provide two drop boxes for a reliable, convenient way to pay. The main drop box is located in front of the Tyler Water Utilities building located at 511 W. Locust Street, while the second drop box is located in the Rice Road Brookshire's grocery store parking lot near the mailboxes. Payments can be made in the form of checks or money orders. Please do not leave cash. Both boxes are emptied at 8:00 a.m. Monday thru Friday. Payments left after 8:00 a.m. will be posted the next business day.
Offsite Payment Locations
As of January 2008, various merchants throughout the City of Tyler will accept your water bill payment. Click the link under the "Documents / Forms" section at right for a list of merchants at Offsite Payment Locations that will accept your payment.
To make a Water Bill, Lake Tyler Lease or Lake Tyler East Registration payment, please click here: