Paying Your Water Bill
Pay Online
The City of Tyler Water Utilities Department has a convenient way to pay your bill with a credit card via the City of Tyler web page. Simply click on the Click2Gov logo under the "Payments" section at right.
Pay By Phone
Payments can be made by phone, 24 hours a day, 365 days a year, by calling 903-531-1230. Credit cards are accepted through this interactive phone system.
Bank Draft
We can set your account to automatically draft from your checking or savings account. To begin this free service you must complete a Bank Draft Authorization Form, available in our office or by clicking the link under the "Documents / Forms" section at right. In addition, we need a voided check from the account you want to be drafted. Once all the information is received, your water bill will be set to draft from your bank account at the next billing. You will receive a bill just as you do now and the "Due Date" for your bill will be the date marked "Draft Date" on your bill. This is the date the monies will be drafted from your account.
Pay In Person
The Tyler Water Utilities Business Office is open for your convenience Monday thru Friday, 8:00 a.m. to 5:00 p.m. to pay your bill in person. We are located at 511 W. Locust Street in downtown Tyler. The Business Office accepts credit cards, cash, checks, and money orders. We also have a drive thru, located on the west side of the building, available Monday thru Friday, 7:30 a.m. to 6:00 p.m.
Pay By Mail
Payments can be returned to the Business Office in the blue envelope that is enclosed with your monthly statement. Payments can be made by mail in the form of checks or money orders. Please do not send cash.
Drop Boxes
We provide two drop boxes for a reliable, convenient way to pay. The main drop box is located in front of the Tyler Water Utilities building located at 511 W. Locust Street, while the second drop box is located in the Rice Road Brookshire's grocery store parking lot near the mailboxes. Payments can be made in the form of checks or money orders. Please do not leave cash. Both boxes are emptied at 8:00 a.m. Monday thru Friday. Payments left after 8:00 a.m. will be posted the next business day.
Offsite Payment Locations
As of January 2008, various merchants throughout the City of Tyler will accept your water bill payment. Click the link under the "Documents / Forms" section at right for a list of merchants at Offsite Payment Locations that will accept your payment.

** System Maintenance Down Time **

From the afternoon (6:30 pm) of Friday, April 22 to the Evening of Sunday April 24, please be aware that the following city services will be unavailable during this time due to system maintenance:

  • All public Click2Gov applications including Utilities, Municipal Courts, and Building Permits
  • Credit Card Processing
  • Interactive Voice Response (IVR)

We apologize for the inconvenience.


To make a Water Bill, Lake Tyler Lease or Lake Tyler East Registration payment, please click here:

Copyright 2016 by City of Tyler