Water Service Center
Water Distribution
Wastewater Collection
Water Quality
Sewer Problems
Freezing Weather
Water Production
Wastewater Treatment
Water Conservation
Frequently Called Numbers
Water Service Center
2300 NNW Loop 323, Tyler, TX 75702
Phone: (903) 531-1285
Fax: (903) 531-1336

For emergencies after hours, on weekends or holidays, please call the Golden Road Water Treatment Plant at (903) 597-6541.

The Water Service Center operates and maintains approximately 690 miles of treated water mains ranging in size from 2" to 48" in diameter, and about 700 miles of sanitary sewer mains ranging in size from 6" to 54" in diameter. The Water Service Center also provides emergency response operations for all water distribution and sanitary sewer collection system issues 24 hours a day, 365 days a year.
Department Strategic Direction
Tyler Water Utilities is dedicated to providing safe drinking water along with sanitary sewer services for the citizens of Tyler, while at the same time providing the highest level of Customer Service.
Customer Service Survey
Tyler Water Utilities wants to hear from you. Please click the icon below to complete our Customer Service Survey. Thank you for your feedback!

TWU Customer Survey

To make a Water Bill, Lake Tyler Lease or Lake Tyler East Registration payment, please click the Click2Gov logo below:

Click 2 Gov