Water Billing Office
Water Service Center
Water Distribution
Wastewater Collection
Water Quality
Sewer Problems
Freezing Weather
Water Production
Wastewater Treatment
Water Conservation
Ozone Action Days
Frequently Called Numbers
First and Foremost
  • Know the location of the shut-off valve in your building. If you do not have one, have one installed as soon as possible.
Preparing Outside Your Home
  • Remove and store hoses.
  • Wrap outside faucets.
  • Wrap pipes in crawl spaces, under porches, garages and any pipes which have frozen in the past.
  • To wrap pipes, use dry newspapers, plastic bags (secured with string or wire), or commercially manufactured coverings sold at hardware and plumbing stores.
  • Use electric heat tape to wrap pipes that have frozen before despite using other precautionary measures.
  • Drain irrigation or water systems.
  • If snow or ice is forecast, some customers may want to place a visible stick or other type of marker by their water meter.
Preparing Inside Your Home
  • Open cabinet doors under sinks to give pipes next to outside walls exposure to warm air.
  • Find the faucet farthest from the main water line and allow it to drip cold water at a very slow rate in order to keep water moving through the pipes.
Preparing Vacant or Unheated Buildings
  • Turn off the hot water heater and the main shut-off valve in the building.
  • Drain pipes by opening all indoor and outdoor faucets and then closing them.
  • Shut off the valve to each toilet and flush once to drain the tank (not necessarily the bowl).
Thawing Frozen Pipes
  • Thaw as soon as possible.
  • Do not use an open flame or hair dryer.
  • Wrap the pipe with rags and pour hot water over the rags.
  • Call a plumber or capable handyman to thaw pipes or to replace broken pipes.