Water Service Center personnel operate and maintain all water mains, fire hydrants, meters, valves, pressure regulators, air valves and other system components in accordance with Federal, State and local rules and regulations while also keeping cost efficiency and productivity in mind. The principal efforts are directed towards prompt, effective service to the public and overall service excellence. In addition, the Water Service Center provides assistance and support to other City departments, as necessary. Actual construction may be performed by City personnel or by private contractors, as circumstances warrant.
Tyler Water Utilities has responsibility for maintenance of the water distribution system through the customer's meter. Water Service Center personnel will assist customers, when requested and at no charge, in determining causes and remedies of water problems on private property within reasonable limits.