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Online Customer Service Request Form

If you currently have active service, you can transfer or disconnect the existing service by either calling the Water Business Office at 903-531-1230 or by completing this form. For a transfer or additional service, your account must be current.

 

To make a change to your water service, please complete the following form:

 

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City of Tyler Water Utilities Business Office

ONLINE REQUESTS WILL BE PROCESSED WITHIN 2 BUSINESS DAYS

Our office hours are:
8:00 a.m. - 5:00 p.m. Monday - Friday

If you need additional help please call us at (903) 531-1230 or send us an email.