Ask the Mayor
Thank you for visiting the "Ask the Mayor" web page. This is your chance to ask the Mayor of the City of Tyler, Martin Heines, a question and see his response posted on this page.

Simply enter your question in the form to the right and a response from the Mayor will be posted in the section below.*

*The City of Tyler reserves the right to summarize duplicate questions, edit questions or not post questions that are inflammatory in nature. Submissions that are suggestions will be reviewed and sent to the appropriate department for consideration, but will not be posted to this page. Some technical questions will be referred to the appropriate department for information to formulate responses.
Questions for the Mayor

I've noticed there has been a lot of new businesses popping up in South Tyler, but little in North Tyler. Will there be any business moving north of the loop?
Answer: Generally speaking, the City does not tell businesses where to locate, beyond general zoning guidelines. However, in certain situations we may incentivize businesses in certain areas.

For example, when Carrier was open, at certain points we offered them incentives to grow their business. We also offered incentives to companies like Distant Lands and Centene. These are businesses that provide hundreds of jobs in our community. Typically, we do not provide incentives to retail or restaurants because the theory is that they do not attract NEW money to Tyler, but rather just move the same money to different stores in Tyler. There are some exceptions to this - primarily if the new retail is so large that it might attract new shoppers to our City who might never have come otherwise.

Also, there are things that we can do to make Tyler a place that businesses want to locate. One of these is keeping our tax rate low. Another is keeping our infrastructure (like parks, water and streets) nice. In North Tyler, we have done things like extend the water and sewer infrastructure to make it easier for development to occur. Typically, retail follows rooftops, so the more housing you have the more retail will come. Therefore, we have done a lot to grow the number of homes in North Tyler.

Ultimately, businesses will choose to locate where they feel they will be most successful and government can't mandate they do otherwise. That is why when a store opens in your neighborhood, it is important to support it and encourage your neighbors to do so as well. If businesses don't succeed, other businesses will see this and choose to locate elsewhere.


Question: How do I get more street lights in my neighborhood?
Answer: Street lights are a partnership between the City and Oncor. There are standards for spacing that are used to determine where new lights might be needed. If you contact Anthony Emmel with our Traffic Engineering Department at he can assist you with determining if that standard has not been met.

If the standard is met but you still want additional lighting, Oncor does have a security lighting program that is funded by the customer. This may also be an option for you.


Question: If I am unable to attend a City Council meeting, how can I view it?

Answer: Council meetings are aired on Suddenlink Channel 3 on Monday, Wednesday, Friday, and Sundays at 2 a.m. and 7 p.m.  Additionally, you may view the meetings on demand on the City website,, via this page COUNCIL MEETINGS ONLINE.

Question: How do I report a street light outage?
Street lights are maintained by Oncor Electric.  To report the outage to them, please visit:


Question: How do I access Council Meeting videos online?
Answer: The direct link is: You can always find it in one of a couple of places:
-There is a Council Online icon link on the lower right hand side of our home page on our website.
-There is a link to Watch a Council Meeting on the "I want to" drop down menu on the top of our home page. (It is pretty far down)
-There is a link on the top of the page where the city council agendas are posted also (under the "government" drop down menu).

Contact the Mayor
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