If you do not currently have active service with TWU we do require that you come into the office at 511 W. Locust Street to sign a Customer Service Request Card in order to establish service in your name.

To get new service you will need the following:

• Picture ID (Driver's License) 
• Social Security Card
• Proof of the address (Lease or Contract)
• $35 connect fee (cash, check or money order) is payable at this time

If you currently have active service you may call 903-531-1230 to connect additional service, transfer or disconnect.  To transfer service or add an additional service your account must be current.

We can provide you next business day service as long as you come in by 5 p.m. the previous business day to connect service or call for a transfer of service.  Also, it will be necessary for someone to be at that location for the water to be left on.