Water Business Office
Jim Yanker, Manager
PO Box 336, Tyler, TX 75710
Phone: (903) 531-1230
Fax: (903) 531-1240

The Water Business Office handles billing and collection activities for over 34,000 water meters in service and over 30,000 solid waste customers. Customer services include over 10,000 connects, disconnects and transfers of service locations annually, as well as emergency services as required throughout the customer base. The department reads every water meter in the ground 12 times a year, and assists other departments with emergency situations as necessary.

Click on the icon for a brochure that summarizes the services offered by the Water Business Office.

Department Strategic Direction
Tyler Water Utilities is dedicated to providing safe drinking water along with sanitary sewer services for the citizens of Tyler, while at the same time providing the highest level of Customer Service.
Customer Service Survey
Tyler Water Utilities wants to hear from you. Please click the icon below to complete our Customer Service Survey. Thank you for your feedback!


** System Maintenance Down Time **

From the afternoon (6:30 pm) of Friday, April 22 to the Evening of Sunday April 24, please be aware that the following city services will be unavailable during this time due to system maintenance:

  • All public Click2Gov applications including Utilities, Municipal Courts, and Building Permits
  • Credit Card Processing
  • Interactive Voice Response (IVR)

We apologize for the inconvenience.


To make a Water Bill, Lake Tyler Lease or Lake Tyler East Registration payment, please click here:

Copyright 2016 by City of Tyler