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Paying Your Bill

Holiday Schedule

The 2019 City of Tyler Holiday Schedule is as follows. Please be advised that the Water Business Office will be closed on the following dates.

Payments can still be made in many ways, including 24 hours a day, 365 days a year using any of the following methods:

  1. With cash,check, or credit card at the drive-through kiosk located at 511 W. Locust Street. Please be advised that change cannot be made when using cash at the kiosk.

  2. With a credit card through the online payment system by clicking the link at Click2Gov.

  3. With a credit card by calling (903) 531-1230. Live operators will not be available to answer questions or handle any issues during these holiday dates.

Thank you for understanding.

Holiday Date
New Years Day Jan. 1
Martin Luther King, Jr. Day Jan. 21
Good Friday April 19
Memorial Day May 27
Independence Day July 4
Labor Day Sep. 2
Thanksgiving Nov. 21 and Nov. 22
Christmas Dec. 24 and Dec. 25

The City of Tyler Water Utilities Department has a convenient way to pay your bill with a credit card via the City of Tyler web page. Simply click on the Click2Gov logo under the "Payments" section at right.
Payments can be made by phone, 24 hours a day, 365 days a year, by calling 903-531-1230. Credit cards are accepted through this interactive phone system.
We can set your account to automatically draft from your checking or savings account. To begin this free service you must complete a Bank Draft Authorization Form, available in our office or by clicking the link under the "Documents / Forms" section at right. In addition, we need a voided check from the account you want to be drafted. Once all the information is received, your water bill will be set to draft from your bank account at the next billing. You will receive a bill just as you do now and the "Due Date" for your bill will be the date marked "Draft Date" on your bill. This is the date the monies will be drafted from your account.
The Tyler Water Utilities Business Office is open for your convenience Monday thru Friday, 8:00 a.m. to 5:00 p.m. (except during the above-mentioned holidays) to pay your bill in person. We are located at 511 W. Locust Street in downtown Tyler. The Business Office accepts credit cards, cash, checks, and money orders. We also have a drive thru kiosk, located on the west side of the building, which is available 24 hours a day, 7 days a week. The kiosk can accept cash or credit card payments. Please be advised that change is not dispensed when payment is made by cash.
Payments can be returned to the Business Office in the blue envelope that is enclosed with your monthly statement. Payments can be made by mail in the form of checks or money orders. Please do not send cash.
We provide two drop boxes for a reliable, convenient way to pay. The main drop box is located in front of the Tyler Water Utilities building located at 511 W. Locust Street, while the second drop box is located in the Rice Road Brookshire's grocery store parking lot near the mailboxes. Payments can be made in the form of checks or money orders. Please do not leave cash. Both boxes are emptied at 8:00 a.m. Monday thru Friday. Payments left after 8:00 a.m. will be posted the next business day.
As of January 2008, various merchants throughout the City of Tyler will accept your water bill payment. Click the link under the "Documents / Forms" section at right for a list of merchants at Offsite Payment Locations that will accept your payment.
To make a Water Bill, Lake Tyler Lease or Lake Tyler East Registration payment, please click the Click2Gov logo below:

Click 2 Gov

Mailing address:

P.O. Box 2039, Tyler, TX, 75710
(903) 531-1100

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