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Friday, July 20, 2018
Tyler Water Utilities
FAQ's
Water Billing Office
Water Service Center
Water Production
Wastewater Treatment
Lakes
Water Conservation
Frequently Called Numbers
FAQ's
Free Chlorine Conversion
What is a free chlorine conversion?
Why does Tyler Water Utilities implement a free chlorine conversion?
How frequently does Tyler Water Utilities implement a free chlorine conversion?
Are free chlorine conversions a common practice among water systems?
How long do free chlorine conversions last?
Does the free chlorine conversion pose any health risks? Will the water be safe to drink and use?
Will I need to do anything differently during the conversion?
Why is there an increase in flushing during the conversion?
I have low water pressure? What do I do?
I have discolored water. What do I do?
My water has a strong chlorine smell. What is going on?
My clothing has been stained in the laundry. What do I do?
I have a fish tank. How will it affect my fish?
FY 17-18 Rate Increase FAQs
Why are my water and sewer rates increasing?
With the new rate increase, how much can I expect my water bill to increase?
Why is my water bill so high? I just don’t use that much water.
Who regulates the operations of Tyler Water Utilities?
I pay property taxes to the city every year. Why is water not included in this?
What are the water sources for the City of Tyler?
Does the City of Tyler have an adequate water supply?
Does Tyler Water Utilities do any master planning to project upcoming costs of facility maintenance and capital expenditures?
Why didn’t Tyler Water Utilities build up cash reserves during the recent drought years?
Account Services FAQs
How do I connect, transfer or disconnect service?
How soon can my water get connected?
Why should I call to cancel services if someone else is moving in when I'm moving out?
How do I request emergency services?
How do I get information about my account?
Billing FAQs
Can you draft my water bill directly from my bank account?
Why do I have a past due balance on my bill?
Why can't I have the same due date each month?
What should I do if I get behind in paying my bill?
When I pay my bill with online checking does my payment get to you the next day?
How do I pay my bill if the Water Business Office is closed?
How long does it take my payment to get to the Water Business Office?
What happens if my payment is not received on time via the mail and my water is disconnected?
How could my bill be the same two months in a row?
Water Conservation FAQs
Why is my bill so high?
What if I have a leak?
Water Quality FAQs
Where does the water we use come from?
Is the water tested?
Is our water hard and what is its hardness?
Do you add fluoride to the water?
What do I do if the water smells, looks or tastes unusual?
Why do I see hydrants open and water running on the ground?
Sanitary Sewer FAQs
What is sanitary sewer?
A sewer line was recently installed in front of my house. Do I have to connect to City sewer if I'm happy with my septic system?
What should I do if my sewer backs up?
What should I do with the grease or oil left in the pan after cooking or frying?
