Water Billing Office
Account Services
Rates and Fees
Paying Your Bill
Enroll in Electronic Billing
Request Water Service
Change My Water Service
Water Service Center
Water Production
Wastewater Treatment
Water Conservation
Frequently Called Numbers
Water Business Office
Jim Yanker
Water Utilities Financial Manager
PO Box 336, Tyler, TX 75710
Phone: (903) 531-1230
Fax: (903) 531-1240

The Water Business Office handles billing and collection activities for over 34,000 water meters in service and over 30,000 solid waste customers. Customer services include over 10,000 connects, disconnects and transfers of service locations annually, as well as emergency services as required throughout the customer base. The department reads every water meter in the ground 12 times a year, and assists other departments with emergency situations as necessary.

Click the brochure at right for a summary of the services offered by the Water Business Office.

Business Office Brochure

Holiday Schedule

The 2018 City of Tyler Holiday Schedule is as follows. Please be advised that the Water Business Office will be closed on the following dates.

Payments can still be made in many ways, including 24 hours a day, 365 days a year using any of the following methods:

  1. With cash or credit card at the drive-through kiosk located at 511 W. Locust Street. Please be advised that change cannot be made when using cash at the kiosk.

  2. With a credit card through the online payment system by clicking the link at Click2Gov.

  3. With a credit card by calling (903) 531-1230. Live operators will not be available to answer questions or handle any issues during these holiday dates.

Thank you for understanding.

Holiday Date
New Years Day Jan. 1
Martin Luther King, Jr. Day Jan. 15
Good Friday March 30
Memorial Day May 28
Independence Day July 4
Labor Day Sep. 3
Thanksgiving Nov. 22 and Nov. 23
Christmas Dec. 24 and Dec. 25

Department Strategic Direction
Tyler Water Utilities is dedicated to providing safe drinking water along with sanitary sewer services for the citizens of Tyler, while at the same time providing the highest level of Customer Service.
Customer Service Survey
Tyler Water Utilities wants to hear from you. Please click the icon below to complete our Customer Service Survey. Thank you for your feedback!

TWU Customer Survey

To make a Water Bill, Lake Tyler Lease or Lake Tyler East Registration payment, please click the Click2Gov logo below:

Click 2 Gov