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FAQ's
New Service
If you do not currently have active service with Tyler Water Utilities, we do require that you come into the office at 511 W. Locust Street to sign a Customer Service Request Card in order to establish service in your name.

To get new service you will need to provide the following:

  • Picture ID (Driver's License)
  • Social Security Card
  • Proof of the address (Lease or Contract)
  • $50 connect fee (cash, check or money order)

If you currently have active service you may call 903-531-1230 to connect additional service. To add an additional service, your account must be current. We can generally provide next business day service as long as you come in by 5 p.m. the previous business day to connect service. It is necessary for someone to be at that location for the water to be turned on.
Disconnects or Transfers
If you currently have active service you may call 903-531-1230 to transfer or disconnect the existing service. To transfer service, your account must be current.

We can generally provide next business day service as long as you call or come in by 5 p.m. the previous business day to transfer service.