If you do not currently have active service with Tyler Water Utilities, we do require that you come into the office at 511 W. Locust Street to sign a Customer Service Request Card in order to establish service in your name.
To get new service you will need to provide the following:
- Picture ID (Driver's License)
- Social Security Card
- Proof of the address (Lease or Contract)
- $50 connect fee (cash, check or money order)
If you currently have active service you may call 903-531-1230 to connect additional service. To add an additional service, your account must be current. We can generally provide next business day service as long as you come in by 5 p.m. the previous business day to connect service. It is necessary for someone to be at that location for the water to be turned on.