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Water Business Office

511 West Locust St
Tyler, Texas, 75702

Phone: (903) 531-1230
Fax: (903) 531-1240


Water Business Office
Jim Yanker
Water Utilities Financial Manager
PO Box 336, Tyler, TX 75710
Phone: (903) 531-1230
Fax: (903) 531-1240


 For emergencies after hours, on weekends or holidays, please call the Golden Road Water Treatment Plant at (903) 597-6541.


The Water Business Office handles billing and collection activities for over 34,000 water meters in service and over 30,000 solid waste customers. Customer services include over 10,000 connects, disconnects and transfers of service locations annually, as well as emergency services as required throughout the customer base. The department reads every water meter in the ground 12 times a year, and assists other departments with emergency situations as necessary.

Click the brochure at right for a summary of the services offered by the Water Business Office.

Business Office Brochure

Holiday Schedule

The 2019 City of Tyler Holiday Schedule is as follows. Please be advised that the Water Business Office will be closed on the following dates.

Holiday Date
New Years Day Jan. 1
Martin Luther King, Jr. Day Jan. 21
Good Friday April 19
Memorial Day May 27
Independence Day July 4
Labor Day Sep. 2
Thanksgiving Nov. 21 and Nov. 22
Christmas Dec. 24 and Dec. 25


Payments can still be made in many ways, including 24 hours a day, 365 days a year using any of the following methods:

  1. With cash,check, or credit card at the drive-through kiosk located at 511 W. Locust Street. Please be advised that change cannot be made when using cash at the kiosk.

  2. With a credit card through the online payment system by clicking the link at Click2Gov.

  3. With a credit card by calling (903) 531-1230. Live operators will not be available to answer questions or handle any issues during these holiday dates.

Thank you for understanding.


Department Strategic Direction
Tyler Water Utilities is dedicated to providing safe drinking water along with sanitary sewer services for the citizens of Tyler, while at the same time providing the highest level of Customer Service.
Customer Service Survey
Tyler Water Utilities wants to hear from you. Please click the icon below to complete our Customer Service Survey. Thank you for your feedback!

TWU Customer Survey

To make a Water Bill, Lake Tyler Lease or Lake Tyler East Registration payment, please click the Click2Gov logo below:

Click 2 Gov

Mailing address:

P.O. Box 2039, Tyler, TX, 75710
(903) 531-1100

Dial 2-1-1 to access the health and social services available to East Texans.