On Monday, April 27, State of Texas Governor Greg Abbott announced a phased approach of re-opening facilities, businesses, and restaurants in Texas starting Friday, May 1. While the Governor has cleared facilities to re-open at this time, they are not required to open their doors to the public. Restaurants must only open at 25 percent capacity. See our Occupancy Load Guide for more information and a quick occupancy load calculator.
The City of Tyler has created a phased re-open plan for our services and facilities. Many departments will continue to serve the community through modified operations during this phased approach. All open facilities will adhere to the capacity limit set forth by the Governor. The City of Tyler will be rigorously adhering to all social distancing and hygiene standards. We encourage our customers to continue utilizing all online resources to limit face-to-face contact with our staff for both the customer’s and our staff’s protection.
See a complete list of closures, re-openings and facility phone information below. This list is subject to change.
Doors to City Hall will be locked. However, staff is available by email, phone and appointment.
Finance will reopen to the public on Monday, May 4 with new hours of 8 a.m. to 4 p.m. on weekdays.
Neighborhood Services will continue to see clients by appointment only. Doors will be locked but customer service representatives remain available by phone. Payments may be placed in the drop box located at the Brookshire’s on Rice Road.
Tyler Development Center (Permitting/Building Services/Planning/MPO/GIS),
(903) 531-1151 – Permitting/Building
(903) 531-1175 – Planning/MPO
The Tyler Development Center (TDC) strongly encourages customers to use their digital tools and other resources for development-related activities. Applicants can conduct development-related transactions via https://trakit.cityoftyler.net/eTRAKiT/ AND https://eplans.cityoftyler.org/.
Staff will continue to contact customers concerning scheduled development meetings as they will now be held by conference call or teleconference. Doors to the TDC will be locked; however, staff will remain available by email and phone.
Municipal Court, (903) 531-1266
The Municipal Court lobby will be open to the public beginning Monday, May 4. Municipal Court hours will be Monday through Friday from 7 a.m. to 4 p.m. to provide customer service at the cashier windows. Court representatives will continue to be available by phone during this time for payments and/or questions regarding court matters. Defendants may also continue to make online payments through our court website.
Court proceedings will resume June 1. Those scheduled for a hearing or who have any outstanding court matters, beginning May 13, will receive an appearance notice in the mail. Please contact the Court if you need to update your contact information. Defendants may also send correspondence to the Judge via our contact form or fax at (903) 531-1369.
The safety of our customers and our staff is our priority. The Court has established guidelines that ensure we are compliant with all social distancing requirements. Hand sanitizer will be provided. All customers are encouraged to bring and wear a mask upon entry into the Court.
Water Business Office, (903) 531-1230
The Water Business Office (WBO) will reopen to the public on Monday, May 4 with new hours of 8 a.m. to 4 p.m. on weekdays. The office will have limited access and will be realigned with social distancing markings and a security guard will be on hand to assist customers and answer questions. We encourage customers to continue to utilize our online and telephonic services as outlined below.
The WBO continues to accept all transactions (disconnect, reconnect, new services, payments and complaints) via online and telephone. Currently, the Kiosk located on the west side of the Water Office is equipped to take cash, checks and debit/credit cards.
In addition, the WBO has two drop boxes: one located at Brookshire’s on Rice Road and the second located on the south side of the building (front) of the Water Business. Customer service representatives will remain available by phone.
Tyler Transit, (903) 533-8057
Tyler Transit will start running all five routes on Monday, June 1 with a limited schedule of Monday through Saturday from 6 to 9 a.m., from 11 a.m. to 1 p.m. and from 3 to 5:30 p.m. The Paratransit service will run with the same limited schedule. See full schedule.
Tyler Transit will not charge fares until further notice.
Additionally, Transit has implemented a social distancing policy for riders and drivers. All buses continue to undergo extra cleaning and sanitization procedures. Hygiene guards have been added between patrons and drivers.
The Tyler Animal Shelter will continue to limit services to appointment only for adoptions and reclaims of pets. Animal Control will continue to respond to calls in the community when received.
Tyler Police Department, (903) 531-1000
The Tyler Police Department will continue to limit physical interaction with the public at both its stations. All front lobby services will be restricted. Investigation and patrol operations will continue as normal. For those who have questions or would like to speak with an officer, they may call the non-emergency dispatch number at (903) 531-1000.
Tyler Pounds Regional Airport will remain open to the public. Disinfection best practices have been implemented in order to diminish the risk of exposure and community spread.
Any closures or interruptions to flight service will be determined by the Federal Aviation Administration (FAA).
Tyler Recycling Center will operate with a modified schedule from 8 a.m. to 4 p.m. Monday through Friday, and 8 a.m. to Noon on Saturday. The center will have limited access and will be set-up to maintain social distancing requirements. Users are encouraged to wear face coverings and gloves.
Open Tuesday to Saturday from 10 a.m. to 4 p.m. Closed Sunday and Monday. A maximum of 5 visitors at a time will be allowed in the building, with a limit of 1 hour per visit.
Rose Garden is open to visitors from sunrise to sunset. The doors to the Center facing the garden will be unlocked during office hours for those visiting the garden to use the restroom.
The Glass Recreation Center is open Monday through Friday from 7 a.m. to 10 p.m. and Saturday from 9 a.m. to 5 p.m. Showers will remain closed as ordered by Governor Abbott.
A maximum of 15 visitors at a time will be allowed in the building, with a limit of 1.5 hours per visit. Each specific exercise area will have a capacity restriction.
- Gym: 4 people
- Weight Room: 3 people
- Track: 5 people
- Cardio Room: 3 people
Some classes and programming will be provided outdoors. Interested members must pre-register for classes by calling (903) 595-7271.
CLOSED TO THE PUBLIC, AVAILABLE BY PHONE.
Tyler Public Library will re-open their doors Monday, June 1 with modified operating hours of Monday through Friday from 10 a.m. to 5 p.m. The Library will be allowing up to 30 patrons at a time and continuing to hold modified operations. Library facilities have been modified to encourage social distancing.
The Library’s computer lab will continue operating by appointment only. Patrons can arrange an appointment by calling (903) 593-7323.
Curbside services for material pick-up will cease, though the Library does encourage the continued use of the self-pickup hold system for quick access to materials when coming into the building. If you place your item(s) on hold, please wait for an employee to notify you of their availability. Due to limited staffing and the quarantine process, material availability may be delayed. All returned materials will continue to go through a 72-hour quarantine period before being released to the shelves or for check out. Inter-library loans may be picked up and returned at the Information Desk.
All Library programming will continue to occur virtually via our website and social media channels. Follow the Library on Facebook and Instagram for more updates. The Library also encourages everyone to participate in this year’s Summer Reading Challenge, which goes live on June 1 and will continue throughout the summer.
Gallery Main Street/Liberty Hall/Visit Tyler Offices, (903) 593-6905
CLOSED TO THE PUBLIC, AVAILABLE BY PHONE.
Gallery Main Street will host their first digital exhibit from May 1 to July 7. While facilities continue to be closed, pictures and virtual tours of this exhibit will be available at www.DowntownTyler.org. Art will also be available for purchase online.
The downtown theater Liberty Hall will remain closed through the August due to the intimate size of the facility preventing social distancing within the lobby and restroom areas, as well as on the stage.
Liberty Hall will instead provide a new series called Liberty Live: Concerts from the Couch. Every second Saturday, during Hit the Bricks, several local artists will perform in the venue for a concert that will be streamed live on Facebook. The next Liberty Live concert will take place June 13 from 11 a.m. to 1 p.m.
Staff is in the process of rescheduling, canceling or suspending all summer events. Updates for Liberty Hall, including any virtual and live-streaming events, will be available at LibertyTyler.com and the theatre's Facebook and Instagram pages.
For questions or more information, patrons may contact Liberty Hall or call (903) 595-7274.
Everyone has a role to play to help slow the spread of COVID-19. Learn more and help us prevent the spread of COVID-19 in our community.