For the latest news and information on Coronavirus in Smith County, please visit For City of Tyler's phased re-opening plan, visit our update page.

Core Values

Press Enter to show all options, press Tab go to next option

Positive Change

Embracing and capitalizing on change, recognizing that every employee must be empowered to simplify and continuously improve processes in all aspects of our business.


We accept our individual and team responsibilities and we meet our commitments. We take responsibility for our performance in all of our decisions and actions.


We honor the rights and beliefs of our fellow associates, our clients and our community. We treat others with the highest degree of dignity, equality and trust.


We are committed to a teamwork environment where every associate is a valued member, treated with respect, and encouraged to contribute. Individuals are recognized and rewarded for meeting our common goals and encouraged to pursue personal growth and professional enhancement.


We employ the highest ethical standards, demonstrating honesty and fairness in every action that we take.


We are creative in delivering value to our fellow associates, clients and community. We anticipate change and capitalize on the many opportunities that arise.