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Public Notice

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City of Tyler’s modified operations
for Neighborhood Services

March 13, 2020

Out of an abundance of caution for City of Tyler employees and residents we will be closed to public walk-ins until April 1 due to Coronavirus concerns.
This decision was made by the City of Tyler under the advisement of the Northeast Public Health District. We will continue to remain available by phone and online.
All City events or events at City facilities will be canceled immediately until April 1.


Payments may be placed in the City of Tyler’s drop boxes located at:
 Tyler Water Business Office at 511 W. Locust St., or
 Brookshire’s at 100 Rice Road.


Please make certain ALL payments are inserted and sealed in an envelope.
Do not drop cash, cashier’s checks, money orders, personal checks or any other form of payment in the drop boxes without securing in an envelop.


Please include Neighborhood Services Department and your First and Last name on
the sealed envelope before placing into the drop box.
Receipts will be sent to payees electronically and/or via mail.


You may contact us via email at or phone
at (903) 531-1303 during regular business hours:
Monday through Thursday 8 a.m. to 5 p.m.
Neighborhood Services is closed on Fridays.

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NBS Modified Procedures 

Stop Spread of Germs- English

Stop Spread of Germs- Spanish

Wash your Hands Fact Sheet- English

Wash your Hands Fact Sheet- Spanish


Substantial Amendment Public Notice



If you applied for housing assistance on Monday, December 30, 2019 and would like to know the status of your application, please log into using the username and password created during the time your application was completed. 

Applications that were not selected by the system will have an “Inactive” status and all applicants must reapply once the application process reopens (which has not been determined at this time). Applications with an “Active” status were among the 150 applications that were selected from the lottery selection. 

Once vouchers are available, families on the waiting list will be contacted by housing personnel in the specific order randomly arranged by the system. At that time families will have a specified amount of time to provide all required documents and program eligibility will be performed and verified by housing personnel. Families will be briefed on the program in its entirety soon thereafter and then issued a voucher (based on available funding) to begin their search for a home.



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