For the latest news and information on Coronavirus in Smith County, please visit For City of Tyler's phased re-opening plan, visit our update page.

Public Notice

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City of Tyler’s modified operations for Neighborhood Services

May 1, 2020

Out of an abundance of caution for City of Tyler employees and residents, Neighborhood Services will be closed to public/ participant walk-ins until further notice due to Coronavirus concerns.
This decision was made by the City of Tyler under the advisement of the Northeast Public Health District. We will continue to remain available by phone and online.


Payments may be placed in the City of Tyler’s drop boxes located at:
 * Tyler Water Business Office at 511 W. Locust St., or
 * Brookshire’s at 100 Rice Road

Please make certain ALL payments are inserted and sealed in an envelope.
Do not drop cash, cashier’s checks, money orders, personal checks or any other form of payment in the drop boxes without securing in an envelop.

Please include Neighborhood Services Department and your First and Last name on the sealed envelope before placing into the drop box.
Receipts will be sent to payees electronically and/or via mail.


You may contact us via our contact form or phone
at (903) 531-1303 during regular business hours:
Monday through Thursday 8 a.m. to 5 p.m.
Neighborhood Services is closed on Fridays.


Estamos tomando precauciones para proteger los empleados y residentes de la Ciudad de Tyler. Por esta razón estaremos cerrados al público hasta nuevo aviso debido a preocupaciones de Coronavirus. Esta decisión fue tomada por la Ciudad de Tyler bajo el asesoramiento del Distrito de Salud Pública del Noreste de Texas. Seguiremos disponibles por teléfono y en línea.

Puede acer pagos al City of Tyler’s locasiones:
           Tyler Water Business Office at 511 W. Locust St., or  Brookshire’s at 100 Rice Road.
Porfavor de escribir Neighborhood Services Department and y su primer nobre y apellido en el sobre antes de entregarlo.

Puede comunicarse con nosotros el telefono (903) 531-1303 during regular business hours:
Monday through Thursday 8 a.m. to 5 p.m.
Neighborhood Services is closed on Fridays.

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Assistance Check Information

NBS Modified Procedures 

Stop Spread of Germs- English

Stop Spread of Germs- Spanish

Wash your Hands Fact Sheet- English

Wash your Hands Fact Sheet- Spanish



If you applied for housing assistance on Monday, December 30, 2019 and would like to know the status of your application, please log into using the username and password created during the time your application was completed. 

Applications that were not selected by the system will have an “Inactive” status and all applicants must reapply once the application process reopens (which has not been determined at this time). Applications with an “Active” status were among the 150 applications that were selected from the lottery selection. 

Once vouchers are available, families on the waiting list will be contacted by housing personnel in the specific order randomly arranged by the system. At that time families will have a specified amount of time to provide all required documents and program eligibility will be performed and verified by housing personnel. Families will be briefed on the program in its entirety soon thereafter and then issued a voucher (based on available funding) to begin their search for a home.



2020-2021 HCV & FSS 5 Year Plan Draft

2020 Housing Administrative Plan Draft

2020 Family Self Sufficiency Annual Plan Draft

2021 HCV_FSS Administrative Plan 5 Year Public Notice - English

2021 HCV_FSS Administrative Plan 5 Year Public Notice - Spanish




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