Report a Missing Cart
If your cart is missing, please contact Solid Waste at 903-531-1388 to get the cart number that is assigned to your address. Then, file a police report here.
After you receive a completed report with a case number from the Police Department, please call the Solid Waste office at 903-531-1388 with that information so a work order can be completed to have a cart delivered to you. Or forward the report to the Solid Waste Department. It may take up to 3 to 5 business days to get the new cart delivered to your address after the work order is completed.
Residents must have their containers at the curb no later than 7:00 a.m. the morning of the collection day. The Tyler Code of Ordinance 16.4.c. states that containers, other than those with a packout service, shall be placed at the curb for collection no earlier than 6:00 p.m. on the day prior to scheduled service and shall be removed by 7:00 a.m. the morning following the collection day. Trash is collected for residents living in the northern portion of the city on Mondays and Thursdays. We collect trash for residents living in the southern portion of the city on Tuesdays and Fridays.
If your cart needs repair (wheels, axles, lids) or replacement (broken or busted cart bodies) please contact our office at 903-531-1388 so a work order can be prepared to have the issue taken care of. It may take up to 3 to 5 business days for the repair/replacement to be completed.
Procedure for Bagged Leaves
City Ordinance. Sec. 16-4. Residential collection.
f. Leaves. All leaves to be collected by the City shall be placed in the parkway behind the curb line at a location so that access to it is not obstructed by overhanging tree limbs, wires, or other obstacles which would interfere with mechanical collection. Leaves should be placed in bio-degradable bags in order to help with composition. Leaves shall not be placed in City-supplied containers. Twenty-five (25) or more bags should be called in for special pickup and shall be assessed a charge in accordance with the fee schedule in this Article.
The route will generally pick up the bags of leaves and a charge will be made to the customer's water bill for any amount over 25 bags. Please contact us at 903-531-1388 if you have any questions, or to call in a special pick up of your leaves.
Due to the design of the fully automated trucks, leaf bags cannot be picked up if you do not place your city cart out. Customers are not to place leaf bags into the cart themselves, but the route driver will have to use your cart to get the bags into the top opening of the fully automated trucks. There is not an opening at the back of the trucks, so the route men are not able to throw them in by hand any longer.
For large limbs or brush not bundled, please call 903-531-1388 to schedule a Special Pick-up, there is a fee involved. An estimate can be requested prior to pick up.
Limbs four feet or less in length, tied in small bundles, not exceeding 50 pounds will be picked up on the same day as your household garbage. It should be placed at the curb six feet away from your garbage cart. Carts are for household garbage only. Please do not place yard waste in the cart. The crew will not dump the cart if there is yard waste in it.
Bulk Pick Up
If you cannot wait for the Free Bulky Item Pick Ups that are scheduled once in the Spring and once in the Fall, you can call our office at 903-531-1388 to schedule a Bulky Item Pick Up. (Residential Customers Only).
You must first place your items at the curb, then call our office so we can do a work order for the pick up. If you need an estimate, you must first have a work order in place with the items at the curb and we will send a supervisor out to give you an estimate. If your water account is in good standing, we can add the pick up fee to your water bill. If your account is terminating or is in arrears, you will have to come to the office to prepay the estimated amount. The Bulky Pick Up truck generally runs a couple times per week. We will not be able to give you an exact day the items will be picked up.
If items are placed at the curb and no call is made to arrange a pick up, the following City Ordinance will go into effect.
City Ordinance Sec. 16-4. Residential collection.
g. Discarded Property. Any property put out at curb line, such as furniture, clothing, and appliances, requires notification to the Solid Waste office for special pickup and shall be assessed a charge in accordance with the fee schedule in this Article. If no call has been made to the Solid Waste department, a written warning shall be given by tagging the property and leaving a door hanger at the residence. If property is out more than two (2) days and the property owner has not made any contact, a special pickup will be made and an automatic charge, in accordance with the fee schedule in this Article, shall be made. If this property is left and the property owner cannot be determined, Code Enforcement will be contacted to handle the discarded property.