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Reasonable Modification Requests

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City of Tyler
Transit Department
Reasonable Modification Procedure

49 CFR Parts 27 and 37 Transportation for Individuals with Disabilities; Reasonable Modification of Policies and Practices Effective July 13, 2015


Reasonable modification final rule was put in place by Office of the Secretary, U.S. Department of Transportation on July 13, 2015. The final rule is a basic tenet of disability law that is already in section 504 of the Rehabilitation Act a federal civil rights law and Department of Justice ADA regulations. As there were no changes to the longstanding origin-to-destination requirement under §37.129(a) the base curb-to-curb policy is okay but assistance beyond the curb would be needed on an individual basis, consistent with 2005 Department of Transportation law guidance.


The definition of Reasonable Modification is fair and sensible; not extreme or excessive; possessing sound judgement; and the act or process of changing parts of something.


Tyler Transit will implement its own processes for making decisions and providing reasonable modifications (§37.169). Reasonable modification requests are not limited to use of the process below as they may be processed by Tyler Transit through the complaint process, paratransit eligibility process, general customer service, and operating personnel (when advance notice is impracticable).


Tyler Transit’s reasonable modification process requirements will be readily available and accessible to the public, require advance notice; but when feasible, flexibility needed in handling requests only practicable on the spot.

1. Requester – Notify a Tyler transit staff member that you will need a reasonable modification as it DOES NOT HAVE TO BE IN WRITING.

Requesters must:
a) Describe what they need to use the service
b) Do not need to use the phrase “reasonable modification”

2. Transit staff member - will make determination based upon information received to approve modification request.

3. If a denial is determined, the Tyler Transit General Manager will be notified and issue a denial letter with an explanation.

If you have any questions, please contact Tyler Transit staff at 903-533-8057