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How to file a Title VI Complaint

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Involves any act or inaction, weather intentional or unintentional, in any program or activity of a Federal-aid recipient, sub-recipient, or contractor, which results in disparate (unfavorable) treatment, disparate impact, or perpetuating the effects of prior discrimination based on disability or in the case of disability, failing to make a reasonable accommodation.

Persons Eligible to File

Any person who believes that he or she or any specific class of person has been subjected to discrimination or retaliation prohibited by any of the Civil Rights authorities, based upon disability may file a written complaint. The complaint may be filed by the affected individual or a representative and must be in writing.

Time Limits for Filing

A complaint must be filed no later than 180 days after the following:

  • The date of the alleged act of discrimination; or
  • The date when the person(s) became aware of the alleged discrimination; or
  • Where there has been a continuing course of conduct, on which that conduct was discontinued or the latest instance of the conduct.

Form of Complaints

Formal complaints must be in writing and signed by the person(s) or representative and include the complainant's name, address, and telephone number.

Title VI Complaint Form - English
Title VI Complaint Form - Spanish

Where to File a Complaint:

  • ADA complaints should initially be filed with the transit agency. It is in the best interest of all parties involved that issues raised in a complaint of discrimination be resolved at the local level.
  • If there is no resolution to the complaint at the transit agency, the TxDOT may be involved in the complaint resolution, and a formal complaint may be filed with either one of the entities listed below:
    • Public Transportation Coordinator (Tyler District)
      Texas Department of Transportation
      701 East Main
      Atlanta, TX 75551
    • Public Transportation Division
      Office of Civil Rights
      125 East 11th St
      Austin, TX 78701-2483
  • In the event there is no resolution, a formal complaint my be filed with either one of the entities listed below:
    • U.S. DOT/FTA
      Mr. Michael Winter
      Director of Civil Rights
      400 7th Street SW, Room 9100
      Washington, D.C. 20590
    • U.S. Department of Justice
      Civil Rights Division
      950 Pennsylvania Ave., NW
      Disability Rights Section - NYAV
      Washington, D.C. 20530

For information about ADA requirements affecting employment contact:

Equal Employment Opportunity Commission
1801 L. St., N.W.
Washington, D.C. 20507
800-USA-EEO (voice)
800-800-3302 (TDD)

For information about ADA requirements affecting telecommunications contact:

Federal Communications Commission
1919 M St., N.W.
Washington, D.C. 20554
202-634-1800 (voice)
202-632-6999 (TDD)

For information about requirements for accessible design in new construction and alterations contact:

Architectural and Transportation Barriers Compliance Board
1111 18th St., N.W. Suite 501
Washington, D.C. 20036-3894
800-USA-ABLE (voice and TDD)

For information about ADA requirements affecting places of public accommodation contact:

Office on the Americans with Disabilities Act
U.S. Dept of Justice
P.O. Box 66118
Washington, D.C. 20035-6188
202-514-0301 (voice)
202-514-0383 (TDD)

For information about ADA requirements affecting transportation contact:

Office of the Chief Counsel
Department of Transportation
400 Seventh St. S.W.
Washington, D.C. 20590
202-366-9305 (voice)
202-755-7687 (TDD)