For the latest news and information on Coronavirus in Smith County, please visit For City of Tyler's phased re-opening plan, visit our update page.

Tyler Water Utilities

Press Enter to show all options, press Tab go to next option

Tyler Water Utilities - Statement about Coronavirus

At Tyler Water Utilities, our top priority to is to keep the public safe and healthy.

The department works daily with city officials and public health partners to prepare for impacts to our customers. Each department within the utility has Continuity of Operations plan to ensure our operations continue in an emergency.

TWU follows drinking water regulations that have been established to prevent waterborne pathogens like COVID-19 from contaminating drinking water.

To learn more about these regulations, please visit the Environmental Protection Agency’s webpage.

Department Strategic Direction

Tyler Water Utilities is dedicated to providing safe drinking water along with sanitary sewer services for the citizens of Tyler, while at the same time providing the highest level of Customer Service.

Jimmie Johnson

Water Utilities Administration
Jimmie Johnson, Ph.D., ICMA-CPM
Director of Utilities


Water Utilities Administration provides executive oversight and administrative support to all departments within the Utility so that the Utility functions as a single, cohesive operation in order to better serve our customers. It provides personnel administration and development, records management, and project planning, funding and management for all major water and sewer capital improvements. Water Utilities Administration also acts as a liaison with other City departments, as well as Federal, State and local organizations and regulatory agencies on all water and sewer issues.

Voluntary Water Restrictions

The City of Tyler is currently under Voluntary Water Restrictions until further notice. For more information, view our press release or call (903) 531-1234.

Related Links

Customer Service Survey

Tyler Water Utilities wants to hear from you. Please click the icon below to complete our Customer Service Survey. Thank you for your feedback!

Survey iconTWU Customer Survey


To make a Water Bill, Lake Tyler Lease 
or Lake Tyler East Registration payment, 
please click the City of Tyler logo below:

External Links

On July 24, 2019, the Tyler City Council passed an ordinance to prohibit the use of groundwater from beneath 37.712 acres of land within the City limits, located at 1700 E. Duncan St., in order to facilitate the certification of the property with a Municipal Setting Designation (MSD) by the Texas Commission on Environmental Quality (TCEQ).

We have prepared this set of answers to the frequently asked questions that the City has received regarding the Municipal Setting Designation process, with the hope that it will help our citizens realize the benefits of the program. Please click on the following link to download a copy of these FAQs.

Frequently Asked Questions about the Municipal Setting Designation Process

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Flash Player Download Flash Player Windows Media Player Download Windows Media Player Microsoft Silverlight Download Microsoft Silverlight Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer