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Frequently Called Numbers

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For Questions Concerning Contact Phone Number
Emergencies After 5:00 p.m. or on Weekends or Holidays Golden Road Water Treatment Plant (903) 597-6541
Billing or Account Information; Setting Up New Service; Transferring or Disconnecting Existing Service Water Business Office (903) 531-1230
Water Leaks (mains, meters, fire hydrants); Sanitary Sewer Stoppages, Overflows or Odor Complaints Water Service Center (903) 531-1285
Water Pressure Complaints (too high, too low) Water Service Center (903) 531-1285
Water Quality Complaints (taste, odor, dirty water) Water Utilities Administration (903) 531-1238
Assistance with Locating Existing Utilities or Service Lines Water Service Center (903) 531-1285
Applying for a Water or Sewer Service Tap Development Services Department (903) 531-1171