Privacy Policy

Effective Date: April 14, 2026
Last Revised: April 9, 2026

1. Introduction

The City of Tyler (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information collected from residents, visitors, and users of city services (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with city websites, digital services, or municipal programs. It also addresses our use of artificial intelligence (“AI”) systems in accordance with the Texas Responsible Artificial Intelligence Governance Act (“TRAIGA”).

2. Scope

This policy applies to all personal information collected by the City of Tyler in connection with municipal services, programs, websites, or other city-operated systems. It also applies specifically to AI systems deployed by the city that impact Texas residents.

3. Information We Collect

We may collect information, including, but not limited to:

  • Identifiers: name, address, email, phone number, government-issued IDs.
  • Usage data: IP addresses, browser type, operating system, pages accessed on city websites.
  • Service-specific data: billing, permits, licenses, utility accounts, public service requests.
  • Communications data: emails, phone calls, or inquiries submitted to city departments.
  • Sensitive data: including biometric data, where collected for security, identification, or AI purposes, handled in accordance with applicable Texas law.

4. How We Use Your Information

Personal information is used to:

  • Provide, administer, and improve city services.
  • Communicate important updates, notifications, or emergency information.
  • Process permits, licenses, bills, or other municipal transactions.
  • Comply with legal obligations and safeguard the city’s operations.
  • Enhance security, prevent fraud, and protect residents and city assets.
  • Operate AI systems responsibly and transparently in accordance with TRAIGA.

5. Sharing and Disclosure

We may share personal information with:

  • City contractors or service providers assisting with municipal operations.
  • Other governmental agencies, as required by law.
  • Law enforcement or public safety authorities, when necessary, to protect residents or public property.
  • Third parties with your consent or as legally permitted.

All service providers are required to maintain appropriate safeguards for the protection of personal information.

No Sale of Personal Information
The City of Tyler does not sell, trade, or lease personal information to third parties. Your personal data is used solely for providing municipal services, fulfilling legal obligations, improving city operations, or as otherwise permitted by law. We are committed to safeguarding your information and ensuring it is not exploited for commercial purposes.

6. Data Retention

We retain personal information only as long as necessary for city operations, legal compliance, or historical records, after which the information is securely deleted or archived.

7. Your Rights and Choices

Residents and users have rights regarding their personal information, including:

  • Access and review of information the city holds;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal data, when legally permissible;
  • Opt out of certain notifications, where applicable;
  • Seek explanations or appeal automated decisions made by AI systems affecting health, safety, welfare, or rights, under TRAIGA.

Requests can be submitted through the contact information provided below.

8. Security

We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure. Security practices are periodically reviewed and updated.

9. Artificial Intelligence & TRAIGA Compliance

As required under the Texas Responsible Artificial Intelligence Governance Act (TRAIGA):

  • Any AI systems deployed by the city will include clear disclosures where residents interact with or are impacted by AI.
  • AI use is prohibited for purposes of discrimination, self-harm, criminal manipulation, or other harmful intent.
  • The city will maintain oversight, auditing, and transparency to ensure AI decisions comply with TRAIGA and applicable municipal policies.
  • Residents may request an explanation or appeal decisions significantly affecting them through city-administered AI systems.

10. Cookies and Tracking

City websites may use cookies or similar technologies to improve service delivery, monitor usage, and enhance functionality. You may manage cookies through your browser settings.

11. International Transfers

Although primarily serving Texas residents, any data transferred outside the U.S. will be protected through appropriate safeguards.

12. Children’s Privacy

City services are not intended for children under 13 without parental consent. We take steps to delete any personal information collected from minors inadvertently.

13. Updates to This Privacy Policy

We may update this Privacy Policy as necessary to reflect changes in services, technology, or legal obligations, including TRAIGA. Updates will be posted on city websites with a revised “Last Revised” date. Material changes may also be communicated directly to residents.

14. Contact Us

For questions, concerns, or requests regarding personal information or this Privacy Policy, please contact:

City of Tyler
Legal Department
212 N. Bonner Ave. 
(903) 531-1161

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