ParaTransit

What is ParaTransit Service?

ParaTransit Service is a shared ride public transportation system, enabling routes and schedules to be structured to transport multiple passengers to their destinations.

The Tyler Transit mobility-impaired service provides curb-to-curb transportation anywhere within the City of Tyler. Qualified individuals can ride on all days the regular bus service operates within Tyler.

Trained drivers are available to assist passengers in boarding and exiting the minibuses used in the service. Following our guidelines, your trip can be pleasant, relaxing and trouble-free.

It is the policy of the City of Tyler to provide a demand-response transportation service to eligible passengers (based upon criteria established by the Americans with Disabilities Act) who are unable to utilize the regular Tyler Transit services. All operators are trained to provide minimal assistance. Operators are not trained to provide medical assistance.

Service Hours

Tyler Transit's Demand Response Service hours (excluding holidays) are:

  • Monday through Friday from 6 a.m. to 8 p.m.
  • Saturdays from 9 a.m. to 6 p.m.

Service is provided Monday through Saturday throughout the year, except for observed holidays.

Reservations may be made by calling our office at (903) 595-7236. There is no service on Sundays.

For additional information on services offered and the complaint process, please review our ADA Paratransit Plan 2019(PDF, 813KB) and 2021 Rider Guide(PDF, 1MB).

Tyler Transit will accept all complaints or comments by phone or through our contact form.

FAQs

Application

Current ADA Paratransit Application:

Forward completed applications to:

Tyler Transit
210 E. Oakwood St.
Tyler, TX 75702
Email: TylerTransit@TylerTexas.com

Once you receive notification that your application has been approved, call our office at (903) 595-7236 to schedule trips.

Rider Information

Fares

Paratransit is a pay-as-you-go transportation. The amount of fare for a one-way trip in $1.50. Drivers do not provide change; exact fare is required. Fares may be paid with any of the following:

  • Cash
  • Change
  • Check

Paratransit tickets (purchased from the service provider's office.)

Type of assistance includes:

  1. The operator will come to the curb of a residence or predetermined pick up location as negotiated with Tyler Transit dispatch at time of scheduling.
  2. The operator will sound horn to attempt to notify passengers of arrival.
  3. The operator will assist passengers in boarding and exiting paratransit vehicle, assist up a particularly steep ramp in a manual wheelchair, and treat individuals with disabilities with regard to sensitivity.

Type of assistance does not include:

  1. Assistance getting in or out of wheelchair.
  2. Assistance in getting ready for the trip.
  3. Administering medication or oxygen.
  4. Assistance with excessive items (i.e., packages, boxes, etc.).
  5. Providing personal care for individuals who cannot be left unattended.

Personal Care Attendant (PCA)

A PCA is an unregistered person accompanying a registered rider for the sole purpose of helping them. PCAs ride for free. The PCA will be required to be of adult age and be physically and mentally able to assist the ADA client.

Guests

Guests are welcome to ride with a scheduled rider for $1.50. Due to limited space, you must reserve the space for your guests when scheduling the trip.

Service Animal

Guide dogs and other service animals are allowed to accompany you. Please inform the scheduler if a service animal will accompany you when scheduling your trip. Non-service animals must be in an animal carrier.

When can I start using ParaTransit services?

You may begin using the Paratransit bus services as soon as you receive your approval.

If I call to cancel a trip, but get sent to voicemail will my cancellation count?

If you call to cancel your trip and get the answering machine, the time you leave your message will be considered the time you cancelled your trip.

Can I sign up for a ParaTransit subscription?

Subscription service is available when you need to travel at the same time and day each week, but you must remember to call and cancel if you will not need the ride to avoid a no-show.

Will a ParaTransit bus take me directly to my destination?

Paratransit service is public transportation, and you may have to share rides; therefore, you may not be taken directly to and from your destination.

Where do I wait for my bus?

When scheduling a trip, you must specify which entrance you will be using if your destination has many entrances.

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