Water Business Office
Water Utilities Financial Manager
PO Box 336, Tyler, TX 75710
Phone: (903) 531-1230
Fax: (903) 531-1240
For emergencies, after hours, on weekends or holidays, please call the Golden Road Water Treatment Plant at (903) 597-6541.
The Water Business Office handles billing and collection activities for over 34,000 water meters in service and over 30,000 solid waste customers. Customer services include over 10,000 connects, disconnects and transfers of service locations annually, as well as emergency services as required throughout the customer base. The department reads every water meter in the ground 12 times a year, and assists other departments with emergency situations as necessary.
The 2020 City of Tyler Holiday Schedule is as follows. Please be advised that the Water Business Office will be closed on the following dates.
|New Years Day||Jan. 1|
|Martin Luther King, Jr. Day||Jan. 20|
|Good Friday||April 10|
|Memorial Day||May 25|
|Independence Day||July 3|
|Labor Day||Sep. 7|
|Thanksgiving||Nov. 26 and Nov. 27|
|Christmas||Dec. 24 and Dec. 25|
Department Strategic Direction
Tyler Water Utilities is dedicated to providing safe drinking water along with sanitary sewer services for the citizens of Tyler, while at the same time providing the highest level of Customer Service.